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What is Ombuds?

The OSU Ombuds Office was established by the Office of the President to promote a supportive learning and working environment at OSU. The office serves as a resource for all members of the OSU community on the Stillwater, OSU-Tulsa and OSU-IT in Okmulgee campuses. Services are provided for faculty, students, and staff, and offer a safe, CONFIDENTIAL, place to talk about campus-related problems and concerns, between or among individuals and/or with organizations.


The Ombudsperson will listen carefully to any “visitor” to review issues; explore options to solve problems; make inquiries and referrals as appropriate; and/or facilitate a process that attempts to bring a mutually agreeable resolution to a dispute, conflict, or problem, in an impartial and informal manner.

Meet the Ombuds Officer 

Carol Jones

Dr. Carol Jones, professor and Buchanan Chair in Biosystems and Agricultural Engineering, first joined the OSU faculty in 2006 as a research engineer in the Division of Agricultural Science and Natural Resources after roughly 20 years in the private sector.


Jones is one of only a few grain storage engineers in the United States. Her research focuses on methods to keep grain and seed in the best quality possible. Her research and Extension programs are known internationally.


Jones has 20-plus years of combined service to the Cowboy family, both as a faculty member and a representative on a wide array of university boards and organizations. In addition to her extensive work as a graduate faculty member and researcher, Jones has served as OSU Faculty Council chair, Academic Standards and Policy Committee chair, Oklahoma Fire Council Chair, and as a member of the Oklahoma State Regents for Higher Education Faculty Advisory Council, among many others. She and her dog, Otis, have been proud members of Pete's Pet Posse since 2017.

Dr. Carol Jones and Otis the dog

She also has served as an advisor for several student organizations, academic advisor for biosystems students and a Student Integrity Facilitator. She has served on various university committees, as well, including the Grade Appeals Committee, Student Conduct Committee, Late Drop Committee, Tuition Appeals Board, Graduation Speaker Committee and the Reinstatement Committee.


Jones has extensive experience in industry, as well, having served as president of CL Jones Consulting since 2012 and having authored 170 publications and numerous industry e-zine articles.


Contact Information

Carol Jones Ombuds OfficerOffice of the President235 Student Union(405) 744-6627 (4-ombs)

Learn More About Ombuds 

Ombud's Charter

This charter defines the authority and responsibilities underlying the operation of the Oklahoma State University Ombuds Office.

View Charter


Purpose and Function 

The Office of the Ombudsperson was established in October, 2013 to promote a supportive learning and working environment at OSU.

View Purpose and Function


Code of Ethics

The IOA is dedicated to excellence in the practice of Ombudsman work.

View Code of Ethics 


Standards of Practice

The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics.

View Standards of Practice

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